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Saturday, January 22, 2011

Customer Always Right

There is a popular saying in business, “The customer is always right.”
For years many companies have adopted the saying “The customer is always right” and I always wondering if this is really an appropriate attitude to take. 
After hours Google-ing bout this topic
I found the original meaning suggests that 
" a company’s keenness is to put the customer first. "
Now, I can say I agree.
Cos without customers, the business would seize to exist.
I concur with this philosophy as customers are the fundamentals to any business or organization.
But still for me " Customer Is Always Right " IS WRONG!
Well, No One Is Right All The Time. 
I don't state this as an employee but as a human we all make a mistake.

Why am I writing bout this today?
For your info, I'm working with a foreign worker's agency.
Deal with lots of customer with lots of MODE!
  For past 2 weeks, I have to entertain all these customer
*Normally I only handle simple cases, the rest is up to My Lady Boss to deal with THEM..
Who are THEM?
 In brief, Super Duper Fussy Customer.

Here's my story of the month...

Phone Conversation
Mdm A  : hye efa, Mdm A here. I took a maid from ur agency few months ago. U skarang masih  ada maid ka?My sister looking for 1,
Laydee_N : oo hye Mdm A, I'm sorry. We don't have any maid at the moment. 
Mdm A  : Bila ada? 
Laydee_N : belum tau bila datang... if there's any, we will call u. May I know what kind of maid that she want? Job? How many person at home? Any elderly? Kids?
Mdm A  : Young one around 20+, do housework and look after her 2 kids, 8 and 10 years old. My mom is staying with them at the moment, not permanently here laa. So, bila agak-agak mereka datang?
Laydee_N  : ooo ok. Sorry Mam, I'm sure bout the arrival. Normally, the sponsor from Indonesia only will call us after they reach the border after the passport done. 

 Mdm A : Just roughly.. tell me when is that. I'm sure you know something..

Laydee_N  : heheehe.. Mam, I'm not the boss. Actually, I'm more to Immigration things. Application, renewal and all that. I will note down ur details and we will call u when the maid arrived. ok Mam??

Mdm A  : ok. If there's any maid, please do reserve 1 for my sister. She and her husband both working, hope u can supply 1 before my mom going back to KL next month.

Laydee_N  : Mam, u need to understand we have quite a long queue for our waiting list. Look after elderly is our 1st priority. Hope u don't mind to wait or perhaps u can try to look at some other place?

Mdm A  : Please efa, we are your customer. I call you few times already... mean it is urgent laa.

Layde_N  : ok, I tell u what, I will try my best, since HL ( my Lady Boss name)is not around. I'll see what I can do for u. Is that ok?

Mdm A  : ok efa. Thanks.

End of conversation.. Few days later..

Mdm A  : Hye Efa.. why still didn't call me? What's the status?

Laydee_N  : I'm sorry.. at the moment no maid. 

Mdm A  : I tot ur colleague said there's few came in last Saturday? Why didn't call me?

Laydee_N  : I'm sorry again Mam. I told u before. I can't promise u anything, I say I will try my best. And I'm not the only staff here in-charge the arrival maid. Besides, we only received 2 maid that day and my Boss already called few customer to come. 

Mdm A  : well, at least u called us laa. we are your customer too. this is so unfair laa efa. 

Laydee_N  : I only can call when my boss asked me to. I can't just simply double cross my boss line??And if u saying I'm not fair to u, how bout the other customers? For ur info, we have 4 pages of waiting list here.

Mdm A  : ok, tell me who should I refer now? ur boss?

Laydee_N  : my boss won't receive any "request" call from customer. He will pass it to me, so I'm sorry again.

Mdm A  : So?? Mean I only can talk to u laa while HL not in?? 

Laydee_N  : No Mam, there's 3 of us here u can talk to but I can say the out come will be  the same.

Mdm A  : So what should I do now? Should I go to ur office every day? or sit in ur office the whole day waiting for the maid?

Laydee_N  : Madam.. sorry to say this, I'm sure HL herself will suggest u to go to other agent. Not much I can help.  *I wish I can tell her.... < do as u wish>

Mdm A  : ok then. Just inform me when they arrived.

Laydee_N  : ok Mam.

And days onward... Mdm A and her sister Mdm T keep on calling each and every day til today. Despite we already supply them a maid, now they arguing bout our quotation!! 

Mdm T  : Why so expensive ar? Don't u think this is to much? RM$50 for non-experience maid. I have 1 at home the salary is RM$00. I scared they talk2 and my present maid ask for RM$50 also. How? Can u consider this?

Laydee_N   : Sorry Mam. Our price none of it u can negotiate, fixed price mam. U can discuss with my boss if u wish to.

Mdm T  : Of course, he say no. right? 

Laydee_N  : Yes. Because we have lot of other customer who don't care bout our price.

Mdm T  : I know that, they can't find any maid from other agency and have no choice but u. That's why u people dare to cash in on on us.

Laydee_N  : Once again, I'm sorry I know this is to much, but it's not about the amount that u have to pay, u should think of what r u paying for. I think u still need to discuss with ur family bout our price.

Mdm T  : Can u reserve this one for me then? 

Laydee_N  : No, Mam. No reservation can be done til u agree with our price and T&C. 

Mdm T  : See...? U won't let me reserve her. How can u treat us like this? we r ur customer. 

Laydee_N  : Mam, I had to skip our URGENT LIST just for ur family. Still not good enough? or r u saying that others r not my customer? Mam, if u really can't accept this, u r welcome to go and wait from other agency which can give u a lower price. 

End of story... She decided to bring the maid home to try for 10 days. Yet she still call me, asking if there's new maid coming in. To Be Continued....

Laydee_N  : This kind of customer are bad for any kind of business.


Tuesday, January 18, 2011

When You're Gone...

 I've been really super busy since my Lady Boss went to Singapore
She is supposed to come back on 16th January 2011 (last Saturday)

My Phone keep on ringing, most of them are diverted call from my Lady Boss line.
Plus our office line.. all passed to me cos most of our customers are Chinese. 
And our accountant Auntie Rebeca is now working at home,
I have to handle part of her tasks... yet I get no extra pay for that!!
So now I'm having my own Sweet Time to do some update for my BLOG..
Well, I know it's not much... But at least I got something from it.
Better than NOTHING!!
~ huh ~

Now I'm hungry.. 12.25pm
Can't go out for lunch..
My colleague Mdm. S is replacing another colleague which is MC today
Haiisshh.. Such a pain in the *** cos we don't have lunch break!!
Customers in and out, phone ringing all the time
I'm going nuts laaa like this!!

One thing I really can't stand is the account thing...
Make my head bigger and bigger like it's gonna explode
My Big Boss should transfer some of auntie salary to mine.. Yeah I think he SHOULD!!!
I don't blame auntie for this inconvenient situation
Since her brother passed away, she spend most of her time send her niece to school and tuition class
Send the sister in law to work, Bring father to hospital for eyes operation, Prepare lunch for her parents and niece
I feel sorry for her loss and all the burden that she had to bear
And pity myself... and Min too
Go home.. straight to kitchen prepare dinner then cleaning the kitchen
take bath and go to bed... zzzzzzzzZZZzzzz

Need to eat something..................!!!!
Gotta Go.. Chow.

 Laydee_N: Just because of one person gone...... the whole thing changed! :(

Monday, January 10, 2011

My Heart goes........

He's such irresistible....
He is nothing just a normal ordinary guy...

I just so in love with this man.. and I don't care anymore.
As long as he's happy
I'm fine with everything....

Today is gonna be a great "shiny" day AGAIN.....


Sunday, January 9, 2011

Perfect Nightmare

I don't really think people care much bout my entries lately.
Well doesn't really matter anyway, just a note for my lil' princess..

I never used to think what is best for me until I have MIN. After my divorce, everything was upside down. My reluctance to face the truth drive me crazy. But I'm lucky to have friends like Mdm. Ila, Mr. Kojek and My Darl.... They are still my best listener up to this day. 
Just things are different right now. Mdm Ila... she's busy with her little one, family and works.Cut it short, distance is the main point. For Mr. Kojek, I'm sorry. Very much sorry... I know it's hurt when you have to pretend to listen to me whining. You're really good in it. But I'm really sorry I can't help myself to stop talking bout him. My Darl........ he such a sweet guy that I ever met. Falling in love with his man is like heaven on earth to me. He's like a drug to me. But..... too bad, his side... nothing I can tell. Unpredictable that I have to ask bout his feeling all the time. Well, actually I just love to hear those 3 words from him. It make my heart dance.. and moony. My family, My friends and even my ex-husband asked me why out of all guys in this world I choose him??? I was gape ( when my ex-hubby asked), why??? I did asked My Darl the same question few times, But actually, I never bother to find the answer. I don't have the right to judge anybody. Myself alone is enough to make me crazy for me to judge. Recently, I was thinking of letting him go to the wild. :p hahaha.. For a moment, I feel like I don't deserve him at all. As much as I want to wait for him, patience can run thin dooh... He leaves me a huge hole in my heart, tears in my eyes, stupid thoughts in my head. But he still My Darl. I will wait forever if that what it takes. Waiting is what I hate the most but it's what I'm good at. But... too much BUT... I wish he will tell me when is the moment shouldn't wait.
Guess it's time for me to find my own happiness, instead of dreaming for a "prince charming" to come and bla.. bla.. bla.. Happy Ending. Unbelievable... hmmm.. funny actually. Well, this is it. 

Laydee_N : see...?? how I can sit the whole day and talk about him.... Might 1 of d reason scared him off. :p

Saturday, January 8, 2011

Another day... Again

Dear Diary,

He never on his YM on his I-Phone anymore, He never said " luv u 2" n "Miss u" tome anymore, He never call me at 6am anymore, He never text me when he's busy anymore.... Why?
I took a half day leave yesterday.. I slept the whole evening.. Now, I'm still wake up at 3am and waiting. 
Marilyn Monroe : *Before marriage, a girl has to make love to a man to hold him. After marriage, she has to hold him to make love to him.*

Thursday, January 6, 2011

Another Day...

[Sigh] No matter how I try to force my self to sleep....
I still end up this way!! Wake up at 3AM!!!
Why can't I just S.T.O.P thinking of him just for.... at least 1 second

No wonder..... when you are in love
it's hard for you to sleep.. cos
finally, your dream come true..
That make sense..
Why do you need to dream on when the reality are already like heaven to you??

But that's not what happening to me...
Last time, I don't really care if he don't stay in my real world...
Cos I can still see him in my dream... Sometime, I just close my eyes
He's the ONLY person I saw..
Now.. all fading away. 
He don't even exist in my dream anymore...
I can't find him anywhere...
The only way I can see him...
Pictures of him
I just can't stop my self..
It's really tiring when you keep on chasing for something that running away from you
But I just can't help my self
My body.. every part of me.. they're like not mine anymore
None of them I can control now...
My eyes.. won't sleep even I'm sleepy
My thoughts... keep wondering around like crazy
My hand.. only write his name over and over again
My ears.. only want to listen to his voice
My heart... even it's hurt so much, it still won't stop
If I stop them.. my whole body will stop too

But things are different when I'm in office..
Well, at least I can have my NORMAL life for 9 hours in a day..
Rest of the time.... I'm L.O.S.T
I eat a lot to make me feel sleepy...
I keep my self busy entertain my Baby Min.. so I get tired and sleep
Watch movies so my brain only focus on the movies
Sound crazy...
But that happen when you're relationship start to GROWING APART...

you don't know who you are...
you don't know where you stand..
you don't know what to do...

All you do is drifting along with the UNKNOWN relationship..
I never been in this situation before
And I don't wish to fall in to it again!
It's better if we go tru for BREAK UP...
cos at least you know you're no longer somebody to him / her
you know you need go on..

Laydee_N : Please.. darl... Let me go.. or just push me away if I keep coming to you..

Wednesday, January 5, 2011

Happy 2011!!!

 Happy New Year... it's the 5th day of 2011.
Been a while didn't visit my sweet diary and my friends here...

Actually there's a lot to update with u guys..
But don't know where to start.
hmm... I should start from "What I Want For My New Year?"

I'm not sure myself... hehehhe..
I do have one in mind, but it's better for me to keep it myself.
I think Baby Min want the same thing for herself..
Non-Stop repeat the sentence " I Want ....... " over and over again..
To bad, it's not something that I can buy for her.
I don't even own "it".
I really wish that Baby Min can understand every words I say..

Laydee_N : Darl, Please stay....

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